2 min læsning

[Plan Booking](https://www.bookingmood.com/da-DK/pricing)

# Scheduled messages

**The message schedule sends emails and text messages automatically, at moments such as when a booking is received, a week before arrival or after departure. Each unit has its own schedule; messages can be shared by several units.**

## [Add a scheduled message](#add-a-scheduled-message)

- Open a unit and go to _Message schedule_.
- Click _Scheduled email_ or _Scheduled SMS_. Choose a _New template_, or an existing _Message template_ to reuse a message from another unit.
- Choose when it's sent: on a _Trigger_, such as _Booking confirmed_, or at a moment relative to the stay, such as 7 days before arrival.
- Choose for which bookings: _Tentative and confirmed bookings_ or _Confirmed bookings only_.
- Write the subject and message. Use the _+_ buttons to add [variables](https://www.bookingmood.com/en-US/docs/guest-communication/message-variables), booking details, a link to the guest page or attachments.

## [Triggers](#triggers)

| Trigger | Sent when |
| --- | --- |
| _Booking request received_ | A guest sends a booking request. |
| _Direct booking received_ | A guest makes an instant booking. |
| _Booking confirmed_ | A booking is confirmed. |
| _Booking changed to pending_ | A booking is changed back to pending. |
| _Booking cancelled_ | A booking is cancelled. |
| _Invoice created from admin_ | You generate an invoice. |
| _Payment due_ | A payment is due. |
| _Automated payment received_ | An online payment is received. |
| _All automated payments completed_ | All online payments of the booking are received. |
| _Manual_ | Never automatically: a template to send by hand. |

## [Messages for existing bookings](#messages-for-existing-bookings)

When you add a message with a moment relative to the stay, Bookingmood asks whether to schedule it for existing upcoming bookings of the unit too. For moments that already passed, choose _Skip when scheduled in the past_ or _Send immediately when scheduled in the past_.

To see what's scheduled for a booking, open the booking: scheduled messages are shown in its history.

## [Message templates](#message-templates)

Go to _Message templates_ to see the messages of all units. Filter by type and trigger, edit a template, choose the _Units_ it's scheduled for, _Duplicate_ it or _Delete_ it.

To stop sending a message for one unit, open the unit's _Message schedule_ and click _Unlink from unit_. This also removes the scheduled messages for that unit's bookings.

![Message templates](https://ksxynoprjyugtwuaqdho.supabase.co/storage/v1/render/image/public/website/images-6f9eea8d-d525-48b2-8a0a-3be7fc94328c.png?quality=75&resize=contain&width=3840)

## [Text messages](#text-messages)

Scheduled SMS messages need SMS access, see [SMS](https://www.bookingmood.com/en-US/docs/guest-communication/sms).

Sidst ændret 3. november 2026