Guest communication

# Personal and streamlined communication with your guests

Send personalized messages from the messaging center or schedule automated emails to reduce recurring work.

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## Messaging

Every booking has a _Messages_ tab. The central place where all guest communication for that booking comes together. Everything is shown on a chronological timeline, so you can exactly see what’s sent, to who, and when.

![Booking timeline in Bookingmood](https://ksxynoprjyugtwuaqdho.supabase.co/storage/v1/render/image/public/public/-75c3ab69-d90e-48f9-ad7b-c9203944edd7.png?quality=75&resize=contain&width=3840)

## Manual emails

Got something to share with your guests? Send them an email directly from Bookingmood. No need to CC your colleagues, they can see the mail right from the messaging tab.

![Manual email sending in Bookingmood](https://ksxynoprjyugtwuaqdho.supabase.co/storage/v1/render/image/public/public/-6db52064-d523-4c1e-8aca-889843e7519c.png?quality=75&resize=contain&width=3840)

## Email templates

Avoid duplicate work by using templates. These templates support variables, attachments and can be translated into the your guest's preferred language.

![Email template creation in Bookingmood](https://ksxynoprjyugtwuaqdho.supabase.co/storage/v1/render/image/public/public/-75f1b788-2f01-4fc0-b3d0-a012355f4218.png?quality=75&resize=contain&width=3840)

## Automated emails

Configure them once and they'll be sent for every booking. Our automated emails ensure you never miss important details, whether it's sharing directions or requesting guest reviews. Schedule them based on arrival or departure, or triggered events like completed payments.

![Automated emails in Bookingmood](https://ksxynoprjyugtwuaqdho.supabase.co/storage/v1/render/image/public/public/-832037ea-5d77-4b4b-bbbb-c06e4e8ed861.png?quality=75&resize=contain&width=3840)

## Custom from address

By default, our emails are sent from a @bookingmood.com address. If you have your own domain, enhance the professionalism of your communication by using a custom sender email address.

![Booking email sent from Bookingmood](https://ksxynoprjyugtwuaqdho.supabase.co/storage/v1/render/image/public/public/-608bfef0-a8b9-4dc3-bd4e-b1f2016f1acc.png?quality=75&resize=contain&width=3840)

## Guest page

Every booking recorded in Bookingmood comes with a private guest page (of course, with customization options). On this page, guests can access their booking details, view financial information, and make payments.

![Guest page generated by Bookingmood](https://ksxynoprjyugtwuaqdho.supabase.co/storage/v1/render/image/public/public/-e8093676-4659-4926-83d0-a991e24f6c3b.png?quality=75&resize=contain&width=3840)

## Contacts overview

Access contact information for all your past guests in one place. View related bookings, and easily edit or download their information as needed.

![Past guest overview in Bookingmood](https://ksxynoprjyugtwuaqdho.supabase.co/storage/v1/render/image/public/public/-cc38c7ac-7700-46fd-a638-51f1853596db.png?quality=75&resize=contain&width=3840)

## Frequently asked questions

### Can I save guest information?

Yes. When a guest makes a booking, or when you manually add a booking, Bookingmood creates a contact with the client’s details. You can reuse these contact details for future bookings or export them when needed.

### Can I send messages to guests directly from Bookingmood?

Yes. You can send emails and SMS messages directly from a booking. All communication is stored in the booking’s Messages tab.

### Can my colleagues see emails sent from Bookingmood?

Yes. Emails sent from Bookingmood are stored with the booking, so colleagues with access to the booking can view the communication without being copied into every email.

### Can I send an email using a template?

Yes. And templates support variables that are automatically replaced with information from the booking, such as the guest’s name, arrival date, departure date, rental unit and booking reference.

### Can Bookingmood send messages automatically?

Yes. You can create triggered and scheduled emails and SMS messages that are sent automatically.

### When can automated messages be sent?

Messages can be scheduled around events such as arrival or departure, or triggered by actions such as a submitted booking request or completed payment.

### Can Bookingmood send emails from my own email address?

Yes. You can configure a custom sender name and an email address that uses a domain you own. You will need to apply the provided DNS settings through your hosting provider.

[Booking management Stay on top of your bookings](https://www.bookingmood.com/en-US/features/booking-management) [Collaboration In-app communication, permissions](https://www.bookingmood.com/en-US/features/collaboration) [Booking flows Configurable rates & restrictions](https://www.bookingmood.com/en-US/features/configuration) [Embeddable widgets Bookingmood in your existing website](https://www.bookingmood.com/en-US/features/widgets) [Website builder Customizable no-code websites](https://www.bookingmood.com/en-US/features/website-builder)