4 min leídos

# Manual messages

**Besides setting up** **[scheduled messages](https://www.bookingmood.com/en-US/docs/guest-communication/scheduled-messages)****, you can also send emails and text messages (SMS) to your guests manually. You can do this by opening a booking. All communication is stored per booking.**

## Send a message manually

To manually send a message to a guest, you need to open the related booking first.

- Click on a booking.
- Click on _Messages_ (or expand the booking to full screen, as shown below).
- Click on the _Email_ or _SMS_ tab.
- Type a message in the field and click on the send button.

![Send a message to a guest in Bookingmood](https://ksxynoprjyugtwuaqdho.supabase.co/storage/v1/render/image/public/website/images-9985f275-d046-4049-9f58-eb045b44faf7.png?quality=75&resize=contain&width=3840)

- The message that you sent will also be shown in the timeline of the booking.

## Send a message after you confirmed a booking

When you work with _Booking requests_ instead of _Instant bookings_, you must manually confirm bookings and update the guests.

- Click on a booking.
- Change the status from a booking to _Confirmed_.
- Click on _Messages_.
- Click on the arrow button near _Pending_ > _Confirmed_ (Notify guest).
- The _Booking request confirmed_ template will be used.
- Click on the _Email_ or _SMS_ tab.
- Click on the _Send_ button to send the message.

## Send an invoice to the contact(s) of a booking

When you work with _Booking requests_ instead of _Instant bookings_, you must manually update the guests about the invoice that you generated.

- Click on a booking.
- Click on _Messages_.
- Click on the arrow button near _Invoice created_.
- Click on the _Email_ or _SMS_ tab.
- Click on the _Send_.

## Send a message from a template

- Click on a booking.
- Click on _Messages_.
- Click on the _Email_ or _SMS_ tab.
- Click on the tab _Select template_ and select a template.
- Click on _Send_.

Learn how to edit the email templates below.

## Templates

By default, there are two email templates. These are part of the Automated emails from the Booking flow.

### Booking submitted

This email is sent **automatically** when a guest submits a booking request.

### Payment received

This email will be sent **automatically** when someone pays and you've set up the [online payment integration](https://www.bookingmood.com/en-US/docs/bookings/payments). When you mark a payment as received manually, you will need to **manually** send this email.

### Edit templates

You can manage and edit the templates that you can send manually.

- Click on a booking.
- Click on _Messages_.
- Click on the _Email_ or _SMS_ tab.
- Click on _Select template_.
- Edit an existing template or add a new one.

![Select a template in Bookingmood](https://ksxynoprjyugtwuaqdho.supabase.co/storage/v1/render/image/public/website/images-831a2c4b-1c3c-4ecb-a5a7-ddc091cdd9c2.png?quality=75&resize=contain&width=3840)

## Variables in a message

A variable is a placeholder that will be replaced by actual data when you send the message. For example, when you add `{{arrival_date}}` into a template, this piece will be replaced by the actual arrival date of the booking. Like September 19, 2026. You can add a variable by clicking on the `+` icon in the editor.

## Variables

| Variable | Description |
| --- | --- |
| `{{address}}` | The address of the guest |
| `{{arrival_date}}` | The arrival date of the booking |
| `{{departure_date}}` | The departure date of the booking |
| `{{duration}}` | The duration of the booking in nights or days |
| `{{email}}` | The email address of the guest |
| `{{first_name}}` | The first name of the guest |
| `{{guest_url}}` | The link to the guest page |
| `{{last_name}}` | The last name of the guest |
| `{{name}}` | The full name of the guest |
| `{{organization_name}}` | The name of your _Organization_ |
| `{{phone}}` | The phone number of the guest |
| `{{product_name}}` | The name of the rental unit |
| `{{reference}}` | The reference of the booking |
| `{{subtotal}}` | The subtotal amount of the booking |
| `{{total}}` | The total amount of the booking |
| `{{occupancy_x}}` | The amount of guests of the capacity group |

### Variables in invoice related emails

| Variable | Description |
| --- | --- |
| `{{invoice_reference}}` | The reference of the invoice |
| `{{invoice_date}}` | The date of the invoice |
| `{{invoice_total}}` | The total amount of the invoice |

### Variables in payment related emails

| Variable | Description |
| --- | --- |
| `{{payment_total}}` | The total amount of the payment |
| `{{payment_paid}}` | The amount that is paid |
| `{{payment_due_at}}` | The due date of the payment |

## Add extra info to the email

| Item | Description |
| --- | --- |
| Image of rented unit | The first image that you've uploaded to the unit under _Appearance_ |
| Booking details | All the information about the booking |
| Link to guest page | Add a link to the _[Guest page](https://www.bookingmood.com/en-US/docs/bookings/guest-page)_ with more details about the booking |
| iCal data | Attachment in iCal format that people can open to add the booking to their calendar |
| Upload file | Upload attachments to the email, like a PDF with terms and conditions |

## Add a private note to a booking

- Click on a booking.
- Click on _Messages_.
- Click on the _Private note_ tab.
- Compose your note.
- Click on _Send_.

## Email settings

You can edit various [email settings](https://www.bookingmood.com/en-US/docs/guest-communication/email-settings) at the _Settings_ > _Email_ page, like:

- Show or hide Bookingmood branding in emails
- Email grouping
- Sender address and custom domain

Última modificación 8 de diciembre de 2025