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# Scheduled messages

**You can send emails and text messages (SMS) to your guests. The messages can be sent** **[manually](https://www.bookingmood.com/en-US/docs/guest-communication/manual-messages)****, but some parts can also be automated.**

## Add an automated message

- Open a unit.
- Click on _Message schedule_.
- Click on the _+ plus_ near an event, or click on _+ Scheduled email_ or _+ Scheduled SMS_ at the bottom of the page.
- Choose the moment and settings.
- Add the subject and content of the message.
- Use the _+_ button in the editor to add elements and variables!
- Choose what the email should include further by clicking on the _+_ button below the editor.

## Variables in a message

A variable is a placeholder that will be replaced by actual data when you send the message. For example, when you add `{{arrival_date}}` into a template, this piece will be replaced by the actual arrival date of the booking. Like September 19, 2026. You can add a variable by clicking on the + icon in the editor.

![Add variable](https://ksxynoprjyugtwuaqdho.supabase.co/storage/v1/render/image/public/website/images-56baa7ec-21d6-4145-b07e-803f695fa61d.png?quality=75&resize=contain&width=3840)

## Variables

| Variable | Description |
| --- | --- |
| `{{address}}` | The address of the guest |
| `{{arrival_date}}` | The arrival date of the booking |
| `{{departure_date}}` | The departure date of the booking |
| `{{duration}}` | The duration of the booking in nights or days |
| `{{email}}` | The email address of the guest |
| `{{first_name}}` | The first name of the guest |
| `{{guest_url}}` | The link to the guest page |
| `{{last_name}}` | The last name of the guest |
| `{{name}}` | The full name of the guest |
| `{{organization_name}}` | The name of your _Organization_ |
| `{{phone}}` | The phone number of the guest |
| `{{product_name}}` | The name of the rental unit |
| `{{reference}}` | The reference of the booking |
| `{{subtotal}}` | The subtotal amount of the booking |
| `{{total}}` | The total amount of the booking |
| `{{occupancy_x}}` | The amount of guests of the capacity group |

### Variables in invoice related emails

| Variable | Description |
| --- | --- |
| `{{invoice_reference}}` | The reference of the invoice |
| `{{invoice_date}}` | The date of the invoice |
| `{{invoice_total}}` | The total amount of the invoice |

### Variables in payment related emails

| Variable | Description |
| --- | --- |
| `{{payment_total}}` | The total amount of the payment |
| `{{payment_paid}}` | The amount that is paid |
| `{{payment_due_at}}` | The due date of the payment |

## Add extra info to the email

| Item | Description |
| --- | --- |
| Image of rented unit | The first image that you've uploaded to the unit, under _Appearance_. |
| Booking details | All the information about the booking. |
| Link to guest page | Add a link to the [Guest page](https://www.bookingmood.com/en-US/docs/bookings/guest-page) with more details about the booking. |
| iCal data | Attachment in iCal format that people can open to add the booking to their calendar |
| Upload file | Upload attachments to the email, like a PDF with terms and conditions |

The message is now linked to the unit that you're editing. You can reuse this message to for other units as well.

## Manage all email and SMS templates and messages

Click on _More_ > _Message templates_.

![Message templates menu](https://ksxynoprjyugtwuaqdho.supabase.co/storage/v1/render/image/public/website/images-6f9eea8d-d525-48b2-8a0a-3be7fc94328c.png?quality=75&resize=contain&width=3840)

From here you can manage all emails and SMS messages and templates.

## See what messages are scheduled for a booking

You can see what messages are going to be sent within a booking.

- Open a booking.
- Click on the _Messages_ tab or Expand the booking.
- Find the automated message in the message window.

## Email settings

You can edit various [email settings](https://www.bookingmood.com/en-US/docs/guest-communication/email-settings) at the _Settings_ > _Email_ page, like:

- Show or hide Bookingmood branding in emails
- Email grouping
- Sender address and custom domain

Última modificación 8 de diciembre de 2025