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# Guests can't book certain dates

**Dates show as unavailable on your website, or guests can select dates but can't finish their booking? Go through these causes one by one. Most often, the dates have no price or are blocked by an imported calendar.**

## [See why a date is unavailable](#see-why-a-date-is-unavailable)

Open the unit's _Calendar_ and hover over the date: the legend says why guests can't book it, such as a booking or blocked period, an imported event, _Closed in the price calendar_ or a restriction no stay fits. The sections below explain each cause.

## [The dates have no price](#the-dates-have-no-price)

Guests can only book dates that have a price.

- **Price calendar**: dates without a configuration are closed. Open the unit, go to _Price calendar_ and check that a configuration is applied to the dates, also next year. See [Price calendar](https://www.bookingmood.com/en-US/docs/rent-and-restrictions/price-calendar).
- **PriceLabs**: if the unit's _Price definition_ under _Rent_ is _PriceLabs_ but PriceLabs isn't connected or sends no rates, guests can't book. Connect PriceLabs, or switch the unit to _Standard_ or _Price calendar_. See [Rent prices](https://www.bookingmood.com/en-US/docs/rent-and-restrictions/rent-prices).
- **Standard**: check that the rent has a price for the season of the dates.

## [The dates are closed or blocked](#the-dates-are-closed-or-blocked)

- **Imported calendars**: a booking imported from Airbnb, Booking.com or another website blocks the dates. Look at the unit's _Calendar_, and check the unit's imported feeds under _Synchronization_. See [iCal synchronization](https://www.bookingmood.com/en-US/docs/synchronization/ical).
- **Closed dates**: dates set to _Closed_ in the price calendar can't be booked.
- **Blocked periods** and **bookings**: see the unit's _Calendar_. Depending on the widget, pending bookings show as booked too. See [Blocked periods](https://www.bookingmood.com/en-US/docs/bookings/blocked-periods).
- **Main and sub units**: a booking on a main unit blocks its sub units, and the other way around. See [Main and sub units](https://www.bookingmood.com/en-US/docs/units/main-and-sub-units).

## [The stay doesn't meet the restrictions](#the-stay-doesn-t-meet-the-restrictions)

Single dates can look available while a stay isn't allowed, for example because of a minimum stay, the days guests can arrive or leave, or how far in advance they can book. Check the restrictions of the unit, or of the price calendar configuration. See [Restrictions](https://www.bookingmood.com/en-US/docs/rent-and-restrictions/restrictions).

## [Guests can't finish the booking form](#guests-can-t-finish-the-booking-form)

If guests can select dates but the booking doesn't go through, a required field may block it, for example a field guests don't expect to fill in. Open the unit's _Booking form_, check which fields are required, and try a booking yourself in the widget. See [Booking forms](https://www.bookingmood.com/en-US/docs/booking-form).

## [The widget only shows availability](#the-widget-only-shows-availability)

- **Plan**: on the Availability plan, widgets show availability, but guests can't book. Booking needs the Booking plan. See [Plan changes](https://www.bookingmood.com/en-US/docs/subscriptions/plan-changes).
- **Interaction**: in the widget settings, _Interaction_ must be set to _Book_. See [Widget settings](https://www.bookingmood.com/en-US/docs/channels/widget-settings).
- **Inactive organization**: when the trial or subscription has ended, widgets, websites and iCal feeds stop working. See [Organizations](https://www.bookingmood.com/en-US/docs/getting-started/organizations#inactive-organizations).

## [Still unavailable?](#still-unavailable)

[Contact us](https://www.bookingmood.com/en-US/contact) with a link to the widget or website, the unit and the dates you tried, and we'll take a look.

最終更新日：2026年11月11日