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# Refunds

**Refunds keep track of money you return to guests: refundable deposits after their stay, and refunds after a cancellation. Bookingmood records refunds; you make the actual transfer yourself, in your payment provider or bank.**

## [Refundable deposits](#refundable-deposits)

When a price includes a refundable deposit, a refund is created for it, due at the moment set in the deposit's refund policy, for example 7 days after departure. See [Deposits, discounts and installments](https://www.bookingmood.com/en-US/docs/booking-form/deposits-discounts-installments).

Open a booking to see its _Deposit refunds_ and their status: _Refund due_, _Refund due later_, _Refunded_ or _Not refunded_.

## [All refunds](#all-refunds)

Go to _Refunds_ in the side navigation to see the refunds of all bookings. Search by reference and export the list as a spreadsheet.

## [Record a refund](#record-a-refund)

- Return the money in your payment provider's dashboard or by bank transfer.
- Open the refund from the booking or from _Refunds_.
- Enter the amount _Refunded_, and turn on _Refund completed_ once everything has been returned.
- Optionally, add a _Refund comment_, for example to explain why part of the deposit was kept.

You can also change the _Due on_ date of a refund.

Zadnja sprememba 3. november 2026