Troubleshooting
Something doesn't work as expected? These pages walk you through the most common causes and how to fix them.
Guests can't book certain dates: dates show as unavailable, or guests can't finish a booking.
Something not working for everyone, or emails arriving late? Check the system status, also linked from the profile menu. An ongoing incident is also shown at the top of the admin panel.
Not solved? Contact us with a link to the widget or website and the dates you tried, and we'll take a look.
Last modified 11 November 2026