Accepting online payments

Let guests pay for their stay online, in one go or in installments, and have Bookingmood keep track of what's paid. This guide takes you from connecting a payment provider to your first refund.

You need the Availability plan or higher. To confirm bookings automatically after payment, you need the Booking plan.

1. Connect a payment provider#

• Go to Settings › General.

• Under Payment method, choose a payment provider and connect your account.

Each provider's integration page explains the steps: Stripe, Mollie or Square. Payments go straight to your account; Bookingmood charges no commission.

2. Set up your invoices#

Go to Settings › Invoices and enter your company details, such as your name, address and VAT number. They appear on every invoice. See Invoices.

3. Decide when guests pay#

Open a unit and go to Rent. Under Payment schedule, choose when the rent is due, for example 30% at confirmation and the rest 30 days before arrival. Fees in the booking form, such as a cleaning fee, can have their own schedule. See Deposits, discounts and installments.

Want a security deposit? Add a refundable deposit to the rent or to a fee.

4. Choose how bookings are confirmed#

In the unit's Settings:

• Instant bookings: guests book and pay right away. The booking is confirmed when the first payment is received.

• Booking requests: you review the request first. Turn on Automatically confirm booking requests after initial payment so the booking is confirmed once the guest pays.

• Cancel bookings when initial payment fails and Payment expires after: free up the dates when a guest doesn't pay in time.

See Booking requests vs instant bookings.

5. Let guests know#

Add messages to the unit's Message schedule with the triggers Payment due and Automated payment received, so guests are reminded to pay and receive a confirmation. See Message schedule.

6. Follow up on payments#

Guests pay on their guest page. Go to Payments to see what's paid and what's overdue. See Booking payments.

7. Return deposits#

After the stay, go to Refunds to see the deposits that are due. Return the money in your payment provider's dashboard, then record the refund in Bookingmood. See Refunds.