Booking payments

Every booking has a list of payments: what the guest pays, when it's due and whether it has been received. Find them on the booking, or all together under Payments.

Payments of a booking#

Open a booking. Under Payments you see each payment with its amount and status:

• Paid: received.

• Due: the due date has passed and the payment hasn't been received.

• Due later: the due date is still ahead.

• Not invoiced yet: line items that aren't on an invoice yet, so the guest can't pay them. Click Generate invoice to invoice them.

• Cancelled.

All payments#

Go to Payments in the side navigation to see the payments of all bookings. Search by reference, filter by status, for example to find all payments that are overdue, and export the list as a spreadsheet.

Mark a payment as received#

Payments made online are marked as paid automatically. For bank transfers, cash or payment links:

• Open the payment from the booking or from Payments.

• Turn on Paid and set the date it was Received on.

Change or cancel a payment#

Open the payment to change its Reference or Due on date. To cancel it, click Cancel payment. When you change an amount, the difference is added in a new payment.

When an online payment fails#

An online payment fails when it expires or the payment provider rejects it. In the unit's Settings you can choose:

• Payment expires after: how long guests have to complete an online payment.

• Cancel bookings when initial payment fails: cancel the booking automatically when its first payment fails.

Store guest payment details#

With Stripe, you can turn on Store guest payment details for future charges in Settings › General. Guests then pay later installments without entering their card again. This doesn't work with payment methods that can't be reused, such as Klarna and iDEAL.

Последнее изменение 3 ноября 2026 г.